7 Days prior to your Event, you are welcome to Request a Delivery Time. Typically it will be the same day as your event, hours and hours before your guests arrive. Sometimes you might request that we come the day prior. As long as we are free and the games are free, we can!
Pick Up Time
When you request a Delivery Time, at the same time you also request a Pick up Time. We will usually come back the next day to pick up the order, but we are sometimes able to come the same night. It just depends where all of our other deliveries are, and we manage that accordingly. Some halls are sticklers and need everything out that night, so we do our best to accommodate everyone!
Here are your Pick up Time choices, based on the date of your event. You will see that you have 2 choices for picking it up, and no matter which one you choose, it will be counted as a one day rental. You will not incur any extra charges.
Our shop to meet customers for pick up is closed on Saturday and Sunday.
Pretty much every week is the same and you can rely on this image to show you when we are typically available. Plan for this timing in advance and do not leave it till the last minute.
When you click on your link to book your Pick up time within 7 days of your event, you will see all of the available times, so you will see all options available that week. No need to call us to see if there other times as the calendar is always up to date. This image here is just to give you a snapshot on what to expect so that you can start to make arrangements now.
Here are your Drop off Time choices, based on the date of your event. You will see that you have 2 choices for dropping it off, and no matter which one you choose, it will be counted as a one day rental. You will not incur any extra charges.
Our shop to meet customers for drop off is closed on Saturday and Sunday.
Pretty much every week is the same and you can rely on this image to show you when we are typically available. Plan for this timing in advance and do not leave it till the last minute.
When you click on your link to book your Drop off time within 7 days of your event, you will see all of the available times, so you will see all options available that week. No need to call us to see if there other times as the calendar is always up to date. This image here is just to give you a snapshot on what to expect so that you can start to make arrangements now.
Yes we do charge a Damage Deposit, however we call it a Security Deposit. The full details about this process can be found in our RentalAgreement, so be sure to read that section! Every order no matter how big or how small, will be responsible for this Deposit, to cover for any future damage or lost items.
We understand how hard it is to rely on other people to help you with delicate matters, especially when a Security Deposit is involved. Time and time again, people return their games with missing items because their helpers at the party didn’t know it belonged to Jack of all Spades and threw it out. Or their buddy loaded the games in the car for them but then put a hole in one of the games because of carelessness. Or used a permanent marker on one of our game rental signs, while helping to write in the price to be charged. Or brought it back 3 days late because they were busy and didn’t think it would be a big deal. And the list goes on and on!
These people are not trying to make your life difficult, but it happens often unfortunately. Whoever’s name is on the invoice, is ultimately responsible for looking after the items at all times. Whoever’s credit card we have for the security deposit is ultimately responsible for paying for damaged or missing items.
With that said, if you FIND the missing item, then please call us! We would love to have the item back and this is far more important to us than to charge you a replacement fee. We will offer you a refund for the fee we charged you if the item has been returned to us in the same condition in which it was received.
That is a very loaded question! So many factors go into this decision, and note that the decision is ours as to what to do. If the item you rented was nearing its end before needing to be replaced, then we probably won’t charge you anything. If the game left our showroom in perfect condition and came back something else, then you can guess that you will be charged.
How much depends on the severity of the damage, if it can be repaired or if it has to be replaced, how well you tried to avoid the damage, etc.
If you pull a blackjack table out of your van and it has a tear in the leather and you claim it was there before, we will check the invoice to see if you signed off saying that it was in perfect condition when you received it. Also, we can check cameras if we feel we must. But if you are trying to claim that you did not cause the damage, or that it was there when you got it, there is nothing we can do if you signed off saying it was perfect.
Also we watch when you load up your vehicle to see if you follow our instructions correctly. We advise all clients to bring padding and blankets and tie downs and bungee cords if necessary. If you neglected to do any or some of those things, and instead crammed everything on top of each other while not taking any consideration into protecting the items, then you will most definitely incur a charge. We do have video cameras recording everything too, so that no false accusations can be made on either side. Taking your coat off to use as padding is not what we recommend, and it kills us every time someone offers to do this because they did not read the instructions about bringing protection!! Sometimes people ask us to borrow our blankets or bungee cords – we used to help out people but we found that 100%… yes 100%… did not bring them back to us, so we stopped that practice. The onus is on you to protect things will in transit.
This is what the security deposit is for – it covers for mishaps like this. If we made the security deposit only $50 per order, people would be more likely to be careless. But by charging a minimum of $250, we are trying to encourage people to take care of our equipment as if it were their own. We have a list of all fees for replacing items, so all you have to do is ask what the fee is prior to taking it if you wish, and we will fully disclose it to you.
If the damage exceeds the original amount that was pre-authorized on your credit card, we will attempt to charge it to the card provided. If the proper funds are not available to us, you will be responsible for paying for the damage by e-transfer or cash. We will give you 3 days after we find out about the damage to pay for it so that we may begin repairs in time for the next customer coming that weekend.
Our prices are firm because we go to great lengths in staying competitive with our pricing. We regularly execute market research to compare our prices to ensure we are in line with others in the same industry. We even have surveys that pop up on our website from time to time asking people what they think about our prices. 88% of people surveyed, continue to tell us that our prices are acceptable and are competitive. If you are from the Toronto region, you may think that you have died and have gone to heaven because our prices are pennies compared to Toronto pricing!
Plus we offer a ton of Packages and other ways to get discounts, which is just another way we keep our customers happy with the value that they receive.
Our advice is… if you find other companies that have a lower rental cost, just remember the age old saying – You get what you pay for! We have found that other rental companies continue to rent out equipment well past their expiry date, and do not have any sort of maintenance schedule to keep on top of damage.
If you don’t care that the crown and anchor wheel is wobbly, worn down, has tears on the face of the wheel when people have ripped their signs off with packing tape, and that all the bearings are worn out – then be our guest and rent with them. But if you want quality games that won’t let you down and will make your event step up a notch in sophistication, then you know who to call, and it isn’t the Ghost Busters!
Ok, so this picture of a broken chair is not part of our inventory, but we thought that the pic went well with this page 😉 If a Game doesn’t work, we will make it right. We go to great lengths to make sure that all of our equipment is in working order before it gets to you. We inspect and clean every item after a customer has finished with it.
After you have received your items, have a good inspection of all parts. It is best to point this out before you even load it into your car, but we know you may be distracted with the actual event planning and not even notice.
If you notice anything later on while setting your games up, it is best to give us a call asap and send a pic of whatever you have found. Or even FaceTime us if you have an iPhone by CALLING US to show us in action, so that we may help you get it working. It is a rental company after all, and people are rough with our items, so our games are bound to need repairs from time to time. It is possible we may already know about the issue and have a work around, or perhaps it happened to you while in transit.
Either way, it is definitely best to call us asap rather than wait until you bring it back 3 days later to tell us that you did not even use it. There is nothing we can do for you at this point, and there will not a refund if you did not allow us to try and resolve the problem for you.
If after helping you over the phone we were not able to fix your problem, we will wherever possible offer to substitute it with something else that is comparable for you, and you can come and make the switch or if we are able to, will come there to do switch. In some cases, we may offer you a refund, but that our discretion to make that choice. We will decide if we believe that you were the one that actually caused the damage, and if the game left our showroom in working condition. We have cameras too that we can check.
Probably won’t ever be an issue, so do not let this worry you, but we put it here just in case!
Go to the search bar and type in your game which will take you to the specific Product Page for that game. Look for the tab called “How to Profit” and there you will find all the info required to make it a success! In this section it will tell you how to run the games in order to make a profit and what to charge your guests.
Or you can visit our GAME RENTAL SIGNS page, and this will give you a quick idea as to how to run your game and make a Profit on Games. Alternatively, once you book, you will given an email that will detail your order. Under each item, will be these very same links to help you make a profit.
If you want a number, we cannot give you one simply because there are SO MANY FACTORS that go into your success! With that said, we can give you some ideas on how NOT to break even, and how to maximize your profits instead. But if you want individual tips by game, follow our instructions at the top of this page.
Once you have looked into how Many People each Casino Table Accommodates, as well as What Percentage of Guests will Gamble, you are well equipped to figure out how many Casino Tables to rent. Lucky for you, we have put together a handy spreadsheet where all you have to do is look at how many people will be in attendance, and it will dictate our suggestions on which tables to rent, and how many of each. Smart huh?!
Blackjack is always the most popular, followed by Roulette, and then Poker and so on. The other Casino Games are extremely popular as well, but if you are going to have multiples of games, you may want multiples of the first three mentioned here.
Here is a super convenient and dummy proof spreadsheet which will help you get started. It is broken down by game, and by how many guests you expect to attend. Then we took 40% of that number and came up with a breakdown of what you may want to consider renting. Of course, this is just a guideline – you know your people better and what they would enjoy playing. If you still need help deciding on quantities, just ask!
CLICK HERE to print the table that you see below OR to see a larger version of it.
If you like our suggestions on How Many Casino Tables to Rent, and are ready to book, then head over to our CASINO NIGHT PACKAGES to make sure you get some discounts on your Casino Night!
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