Pick up & Drop off Process

driving yourself

It is normal to have questions on how our Pick up & Drop off Process works, so we have tried to communicate this as best as possible. We put together a list of FAQs related to Picking up your Order in an attempt to minimize any anxiety you may have. Scroll down and read through the most common questions related to Pick up & Drop off Process.  

Picking up Order FAQs

Here are your Drop off Time choices, based on the date of your event. You will see that you have 2 choices for dropping it off, and no matter which one you choose, it will be counted as a one day rental. You will not incur any extra charges.

  • We are typically available to meet clients between 2-4pm Monday to Friday.
  • Our shop to meet customers for drop off is closed on Saturday and Sunday.

It is possible that when you go to book your drop off time, that there might be late morning appointments available instead of between 2-4pm as shown here. This would occur if we have a delivery that is smack dab in the middle of the day so we instead have clients come in the late morning.

On occasion, we might be able to accommodate a morning appointment if you have no other option, but we cannot make any promises. Typically we are not at our shop till 2pm as we do deliveries all day so there is nobody here to greet you.

Pretty much every week is the same and you can rely on this image to show you when we are typically available. Plan for this timing in advance and do not leave it till the last minute.

When you click on your link to book your Drop off time within 7 days of your event, you will see all of the available times, so you will see all options available that week. No need to call us to see if there other times as the calendar is always up to date. This image here is just to give you a snapshot on what to expect so that you can start to make arrangements now.

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What if a Game Doesn't Work

Ok, so this picture of a broken chair is not part of our inventory, but we thought that the pic went well with this page 😉 If a Game doesn’t work, we will make it right. We go to great lengths to make sure that all of our equipment is in working order before it gets to you. We inspect and clean every item after a customer has finished with it.

After you have received your items, have a good inspection of all parts.  It is best to point this out before you even load it into your car, but we know you may be distracted with the actual event planning and not even notice.

If you notice anything later on while setting your games up, it is best to give us a call asap and send a pic of whatever you have found. Or even FaceTime us if you have an iPhone by CALLING US to show us in action, so that we may help you get it working.  It is a rental company after all, and people are rough with our items, so our games are bound to need repairs from time to time.  It is possible we may already know about the issue and have a work around, or perhaps it happened to you while in transit.

Either way, it is definitely best to call us asap rather than wait until you bring it back 3 days later to tell us that you did not even use it.  There is nothing we can do for you at this point, and there will not a refund if you did not allow us to try and resolve the problem for you.

If after helping you over the phone we were not able to fix your problem, we will wherever possible offer to substitute it with something else that is comparable for you, and you can come and make the switch or if we are able to, will come there to do switch.  In some cases, we may offer you a refund, but that our discretion to make that choice. We will decide if we believe that you were the one that actually caused the damage, and if the game left our showroom in working condition. We have cameras too that we can check.

Probably won’t ever be an issue, so do not let this worry you, but we put it here just in case!

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Here are your Pick up Time choices, based on the date of your event. You will see that you have 2 choices for picking it up, and no matter which one you choose, it will be counted as a one day rental. You will not incur any extra charges.

  • We are typically available to meet clients between 2-4pm Monday to Friday.
  • Our shop to meet customers for pick up is closed on Saturday and Sunday.

It is possible that when you go to book your pick up time, that there might be late morning appointments available instead of between 2-4pm as shown here. This would occur if we have a delivery that is smack dab in the middle of the day so we instead have clients come in the late morning.

On occasion, we might be able to accommodate a morning appointment if you have no other option, but we cannot make any promises. Typically we are not at our shop till 2pm as we do deliveries all day so there is nobody here to greet you.

Pretty much every week is the same and you can rely on this image to show you when we are typically available. Plan for this timing in advance and do not leave it till the last minute.

When you click on your link to book your Pick up time within 7 days of your event, you will see all of the available times, so you will see all options available that week. No need to call us to see if there other times as the calendar is always up to date. This image here is just to give you a snapshot on what to expect so that you can start to make arrangements now.

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How Many People are Needed to Pick this Up, and How Heavy is This

We do not assist in helping to load it or unload it into your vehicle for liability reasons.  We always advise you to bring a second person to help just in case, as we are not liable for any injury or damage to your car, so having another person there to help you will minimize any issues.

With that said, on each product page, you will see a list of tabs FULL of info! One of the tabs might say “How to Transport” as well as “How Heavy is This”. Check out those tabs. You can do this by clicking on the search button and typing your game name in the search bar. Alternatively, after booking you are sent a list of items in at attachment that you booked. In this attachment under the “Notes” column, all of the links will be right there! So check that out, and it should help guide you so that you know if you will need help loading and unloading this into your vehicle.

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How do I Pay my Balance Owing

You paid for your rental 100% when you booked, however it is quite common to add on some items before your big day.  You can pay for the balance in 3 ways:

  1. You can bring the exact change with you when we meet
  2. You can send us an E-Transfer to info@jackofallspades.ca and please make the password “carrie” if it asks for one
  3. You can let us know that you wish to pay by credit, and we can send you a link to pay, however note that you will be subjected to a 4% processing fee from Stripe.

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Which Vehicle do I Need to Fit Games

Instead of this customer asking us Which Vehicle do I Need to Fit Games, he just showed up in a convertible sports car to pick up a Blackjack Table. Dear Lord! This picture is here to demonstrate: What Not to Do 🙂

Here is the answer: go to the top of the page to the search bar, and type in the game you are renting or are considering to rent. It will take you to its individual product page and there you will see several tabs. You might find one that says, “What Kind of Vehicle do I need for Transport” along with another called “Dimensions” and another called “How Heavy is this”. Those 3 tabs should give you plenty of information so that you show up with the most suitable vehicle. Also be sure to read “How to Prepare for Pick up” so that you know if you need blankets or bungee cords.

Alternatively, once you have paid for your order, you will automatically be emailed a list of products that you just booked in your attachment. Under each product is a link that will take you right to these links we are describing. So you should be armed with info now and you’ll know Which Vehicle do I Need to Fit Games!

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