That is a very loaded question! So many factors go into this decision, and note that the decision is ours as to what to do. If the item you rented was nearing its end before needing to be replaced, then we probably won’t charge you anything. If the game left our showroom in perfect condition and came back something else, then you can guess that you will be charged.
How much depends on the severity of the damage, if it can be repaired or if it has to be replaced, how well you tried to avoid the damage, etc.
If you pull a blackjack table out of your van and it has a tear in the leather and you claim it was there before, we will check the invoice to see if you signed off saying that it was in perfect condition when you received it. Also, we can check cameras if we feel we must. But if you are trying to claim that you did not cause the damage, or that it was there when you got it, there is nothing we can do if you signed off saying it was perfect.
Also we watch when you load up your vehicle to see if you follow our instructions correctly. We advise all clients to bring padding and blankets and tie downs and bungee cords if necessary. If you neglected to do any or some of those things, and instead crammed everything on top of each other while not taking any consideration into protecting the items, then you will most definitely incur a charge. We do have video cameras recording everything too, so that no false accusations can be made on either side. Taking your coat off to use as padding is not what we recommend, and it kills us every time someone offers to do this because they did not read the instructions about bringing protection!! Sometimes people ask us to borrow our blankets or bungee cords – we used to help out people but we found that 100%… yes 100%… did not bring them back to us, so we stopped that practice. The onus is on you to protect things will in transit.
This is what the security deposit is for – it covers for mishaps like this. If we made the security deposit only $50 per order, people would be more likely to be careless. But by charging a minimum of $250, we are trying to encourage people to take care of our equipment as if it were their own. We have a list of all fees for replacing items, so all you have to do is ask what the fee is prior to taking it if you wish, and we will fully disclose it to you.
If the damage exceeds the original amount that was pre-authorized on your credit card, we will attempt to charge it to the card provided. If the proper funds are not available to us, you will be responsible for paying for the damage by e-transfer or cash. We will give you 3 days after we find out about the damage to pay for it so that we may begin repairs in time for the next customer coming that weekend.
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