Table of Contents:

• Purpose of this Agreement
• General Info
• Booking Online
• Methods of Payment
• Security Deposit Process
• Security Deposit Charges
• Changing Orders
• Delivery Service
• Pick up Games from Showroom
• Replacement Fees
• Dealers
• Closures

Purpose of This Agreement*

We want every rental to be straightforward, transparent, and easy to understand. This Rental Agreement outlines the terms and conditions that apply to all Jack of All Spades rentals.

By booking with Jack of All Spades, you acknowledge that you have read, understood, and agreed to the terms outlined below. You will see that nothing is out of the ordinary, unfair, deceitful, or surprising.  It is all very standard, and it exists so that if any issues should arise down the road, there won’t be any discrepancies.  

This agreement was last updated September 2026. Jack of All Spades reserves the right to update its Rental Agreement, pricing, policies, and procedures from time to time.

General Information:

• Rentals are available on a first-come, first-served basis.
• There is no minimum order quantity.
• Long-term rentals may be available at a discounted rate. Please contact us before booking.
• All rental equipment is cleaned and inspected after every use.
• Customers are responsible for reviewing pickup, drop-off, delivery, and return requirements before completing their booking.
• Availability is not guaranteed until your booking has been confirmed and the required booking payment has been received.
• Schedule Appointment By Email Now:

How to Book:

• Choose your Event, which reveals Packages and book them from there
• Go through our list of Rentals, and add the ones you like as you go along
• Come in Person and book on site.

How Much is the Deposit:

• A 25% non-refundable booking retainer is required to reserve your rental date and equipment.

  The remaining 75% balance is due 7 days before your event date.

  The booking retainer is non-refundable unless the issue resulted from an error made by Jack of All Spades.

  Customers are responsible for reviewing the rental details, event date, pickup or delivery requirements, and any applicable fees before submitting their booking payment.

E-Transfer:

• E-transfers can be sent to:info@jackofallspades.ca

  A 25% booking retainer is required to secure the rental. The remaining 75% balance is due 7 days before the event.

  Once an order has been placed, we may hold the order for up to 24 business hours while waiting for the required e-transfer.

  For security-question purposes, please use the name of the person who received the booking confirmation as the answer.

Cash:

• Cash payments may be arranged for pickup or delivery.

  If you intend to pay cash, please contact us in advance so that we can note this on your booking.

  A 25% booking retainer is still required to secure the rental, with the remaining balance due 7 days before the event.

   Book your Appointment:

Damage, Loss & Customer Responsibility:

Jack of All Spades does not currently collect a separate security deposit.

However, the person or organization named on the rental invoice remains fully responsible for all rental equipment and accessories from the time they are received until they are returned to Jack of All Spades.

This responsibility applies regardless of who actually caused the damage, loss, or missing equipment.

The renter is responsible for:

• Damage
• Lost items
• Stolen items
• Missing items
• Damaged or missing packaging
• Damaged or missing accessories
• Excessive cleaning
• Damage caused by guests or other individuals
• Damage caused during transportation
• Damage resulting from improper use or storage
• Damage caused by unauthorized modifications or repairs

Damaged Items:

• All rental equipment must be returned in the same general condition in which it was received, allowing for normal use. If an item is returned damaged, Jack of All Spades will inspect the item and determine the appropriate course of action.

Reducing your Order:

• If you wish to reduce your order, please contact us as soon as possible.

  Amounts already paid are generally non-refundable.

  Where appropriate and at our discretion, we may allow a customer to substitute rental items or apply some value toward another available rental.

  Any approved change is subject to availability.

  applicable.

Cancelling your Order:

• If you cancel your order, amounts already paid are generally non-refundable.

  The 25% booking retainer is non-refundable.

  At our discretion, Jack of All Spades may offer a future booking credit in certain circumstances.

  The exception is where the cancellation resulted from an error made by Jack of All Spades.

Adding to Your Order

• Additional items may be added at any time, subject to availability.

  Any additional rental charges must be paid before the additional equipment is released.

• Just give us a quick CALL or  EMAIL with the changes you wish to make

Substituting Items in your Order:

• Customers may request to substitute one rental item for another, subject to availability.

  If the replacement item costs more, the difference will be added to the invoice.

  If the replacement item costs less, the difference may be forfeited unless otherwise agreed.

  A revised invoice will be provided when applicable.

• Just give us a quick  CALL or  EMAIL with the changes you would like to make.

Who is Eligible for Delivery:

• Delivery is available for qualifying events and rentals. Delivery charges are calculated based on the distance and services required.

   

   

   

How Much is Delivery:

Transportation Fee:

• $2.50 per kilometre for the first 100 km
• $3.00 per kilometre for distances over 100 km
• Calculated using the round-trip distance from the applicable Niagara or Toronto location
• $50 minimum transportation fee

Setup & Tear-Down:

A $20 per-game setup and tear-down fee may apply when setup service is requested.

This covers unpacking, setting up, tearing down, and repacking rental equipment.

Obstacle / Access Fees:

Additional charges may apply when delivery or pickup requires significant additional time or effort because of:

• Stairs
• Elevators
• Long distances between the vehicle and event space
• Difficult parking
• Tight spaces
• Difficult access
• Other unusual delivery conditions

Short-Notice Requests:

Additional charges may apply to short-notice delivery or pickup requests depending on availability and scheduling requirements. All applicable delivery and service charges will be confirmed with the customer before the booking is finalized.

For a full explanation of our Delivery Charges, please CLICK HERE FIRST

Delivery Requirements:

• Customers do not necessarily need to be present when we arrive, provided appropriate delivery instructions and access arrangements have been provided.

  Someone should be available to assist with communication if needed.

  Customers may be responsible for additional expenses caused by delivery conditions outside of the agreed service, including parking fees, parking tickets resulting from unavailable loading areas, or significant delays caused by unavailable access or no one being available to receive the delivery.

  Any such expense will be communicated to the customer and invoiced separately.

• We request that you get in touch with us to arrange a time.
• We have a dozen events to deliver to on a weekend, and we can only be so many places at the same time.
• Once you have prearranged a time with us and it is within 7 days of your Event, you can request your Delivery Time on our website. We will also add on our end!

Replacement Fee:

• The customer named on the rental invoice is responsible for rental equipment from the time it is received until it is returned to Jack of All Spades.

  Where an item is damaged, Jack of All Spades will determine whether the item can reasonably be repaired.

  Repairable damage: The customer may be responsible for the reasonable repair cost.

  Non-repairable damage: The customer may be responsible for the full replacement cost.

  Lost, stolen, or permanently missing items: The customer may be responsible for the full replacement cost.

  The applicable charge will be based on the actual circumstances and the reasonable cost required to repair or replace the item.

  Customers may request replacement pricing for specific items before taking possession of their rental.

• How to Avoid Additional Charges:

  To help avoid damage, loss, and additional charges:

  • Assign someone to be responsible for the rental equipment during your event.
  • Keep equipment protected from rain, snow, wind, and other weather conditions.
  • Secure equipment when it is not being used.
  • Keep food and drinks away from rental equipment.
  • Keep cigarettes and smoking materials away from equipment.
  • Do not allow guests to use rental equipment improperly.
  • Do not place heavy or inappropriate objects on rental equipment.
  • Keep track of all accessories and components.
  • Return all items in their original packaging whenever possible.
  • Contact us immediately if something is damaged or missing.
  • Do not attempt repairs without contacting us first.
  • Contact us immediately if you expect to be late returning the equipment.

Pickup & return:

• Most rentals are available for customer pickup and return from our designated locations during scheduled pickup and drop-off times.

  Jack of All Spades determines available pickup and return times based on our operating schedule and delivery commitments.

  Anyone may pick up or return an order on behalf of the customer unless otherwise specified.

  Customers are responsible for ensuring that their vehicle is appropriate for transporting the rented equipment.

  Rental equipment must be:

  • Properly secured
  • Protected from weather
  • Protected from damage during transportation
  • Transported in a vehicle capable of safely containing the equipment

  Trunks, hatchbacks, or tailgates must be able to close properly where applicable.

  Customers should bring appropriate blankets, straps, tie-downs, or other protective materials when transporting rental equipment.

  Customers are responsible for loading and securing their own pickup orders.

  Inspection at Pickup:

  Customers should inspect their rental equipment before leaving the pickup location. Any visible damage, shortage, or discrepancy should be brought to our attention before leaving. If a customer identifies an issue before leaving with the rental, we will address it as appropriate.

How does Pickup Work?

• Most of our clients pick up and drop off their games themselves during our set times.
• Jack of all Spades dictates the schedule and has the right to determine the times that we are open
• Anybody can come pick up your order on your behalf
• Our rented items must be completely covered from unfavorable, weather conditions while transporting in your vehicle.
• Your trunk, hatchback, or tailgate must be able to close properly to secure all items, and bungee cords are recommended to keep everything safe.
• Some of the rented items are quite heavy, so we recommend two people come that can each lift up to 80 pounds to do the transporting of the items.
• We will not be held responsible for any injury or damage to you or your vehicle during loading or unloading and it will be your responsibility to do the lifting and loading.
• We also recommend that you bring along blankets to aid in transporting the items safely so you can avoid damaging the items.
• We may, at our discretion, refuse to allow you to take the items if you do not bring protection for the games (blankets, tie downs, etc).
• It will be your responsibility to detail all damages, shortages, or discrepancies on your invoice before you leave or the invoice quantities will be considered received and in perfect condition.

When do we Pick up Our Games?

• We have set times for you to come, but sometimes deliveries get in the way and we need to adjust. Just send us a time that works for you. We will get back to you.
• We encourage you to go HERE to see our latest Pick up Schedule
• Here is our latest Drop off Schedule
• If none of these times work with your work schedule, just let us know and we might be able to help. But there are no promises.
• There are no guarantees that we can be available for your specific timelines however we aim to please so will do what we can to work with you.

How to Schedule Pick up & Drop Off:

Within 7 days of your Event, please CLICK HERE to Book your Pick up and Drop off Time

• If your event is further away than 7 days, you will have to be patient and come back later

Process of Bringing Order Back:

• We will not wait around as we have delivery times to meet.
• It does not matter who returns your games.
• Please return all items in the same packages or boxes in which you received them to avoid any fees for missing packaging.
• We rely on this packaging to keep our items safe and damage free while in transit.
• We will inspect all items thoroughly upon your arrival, and if there are any damaged or missing items, the amount to replace the packaging will be sent via email.

• Returning Items Late:

  Rental equipment must be returned at the agreed-upon time.

  If you know that you are going to be late, please contact Jack of All Spades as soon as possible.

  Late returns may result in additional charges.

  Where applicable, late-return charges will be communicated to the customer and invoiced separately.

  Additional charges may reflect the additional rental time, operational impact, or loss of availability caused by the late return.

  .

Your Responsibility:

• Whoever’s name is on the invoice, is responsible for the items from the time the items are received to the time that Jack of all Spades’ receives them back.
• Whoever’s credit card was used for the Security Deposit, will be responsible for paying for any damages, replacements, or missing items, even if it wasn’t them that caused this to occur.

Possible Charges:

• You are responsible for paying the full Replacement Fee for broken, damaged, dirty, missing items or lost items and/or packaging.
•  E-Transfer or Cash The choice is yours.
• If you rent a case of poker chips, they must all be put back in order, in the way that you received them. If this does not happen, there is a charge of $5 per case.
• Feel free to inquire about replacement costs prior to receiving your items.
• If you find the lost or stolen item, and it is in the same condition as when you received it, we will gladly refund the replacement costs that we charged you.
• It is so very seldom that this happens so do not panic! Just take care of everything responsibly, and you will be fine!

How to Avoid Paying Fees:

• Before leaving the hall after you have packed everything back into your vehicle, read over the list of items you received (see your invoice for details) and ensure you have it all.
• Have someone help you lift, transport, or move a heavy item because things could damage easily.
• It is common for a mad rush to happen at the end of the night where everyone is pitching in trying to help clean up, however this is where things go missing or things get damaged, so put someone in charge of keeping track of the  games.
• Always give us a call if you are running behind schedule or need to change your appointment time.

How to Keep Games Safe:

• All items should be secured and protected from harmful weather conditions, theft, or damage, and should be secured when not in use.
• You will protect our items from weather conditions including rain, snow, or wind, as well as theft, or damage from the time you receive them, right up until the time that we receive them back.
• To prevent mishaps, do not allow your guests to place drinks, cigarettes, or food items on any of the rented items or packaging.
• Do not use tape on any of our games.
• The exception to this rule is if you wish to tape signs to our Wheel or Plinko or Raffle Containers in which case you should use painters tape.
• Duct tape, masking tape, or scotch tape are NOT permitted as they may damage our items.
• Please ensure all tape is removed before we get the item(s) back.
• If an item comes back to us with tape or tape marks on it, you are responsible for removing the marks 100%.
• If the tape marks do not come off, we will be charging you a cleaning fee to do it ourselves or possibly a full Replacement Fee of that item if we are unable to remove the damage.

• Weather, Theft & Security

  Customers are responsible for protecting rental equipment from weather, theft, unauthorized use, and damage throughout the rental period.

  This responsibility begins when the customer receives the equipment and continues until Jack of All Spades receives it back.

Want to Change or Modify a Game? Ask us First!

• If you would like to customize or modify a rental item for your event, please contact us first.

  Written permission may be required before any modification, decoration, attachment, or customization is made.

  Customers must not remove Jack of All Spades logos, labels, or identifying stickers.

  Unauthorized removal or damage to company stickers may result in a replacement charge.

  If you are unsure whether something is permitted, please contact us and send photographs before making any changes.

What if something is Broken when I receive it, or what if I break something while in my care?

• If an item appears damaged when you receive it, do not attempt to repair it yourself.

  Contact Jack of All Spades immediately and provide photographs where possible.

  If you damage an item during your rental, contact us before attempting to fix it.

  We will advise you on the appropriate next step.

  Unauthorized repairs may result in additional damage and additional repair or replacement costs.

Who Hires The Dealers?

• If you choose to rent our Casino Tables and would like to have Dealers at your event, please note that the personnel we use are a third party contractor and are not affiliated with Jack of all Spades in any way.
• Jack of all Spades facilitates the booking of these personnel on your behalf, and collects the money to be paid to them on their behalf.
• But in the event that any problems or concerns related to this separate company, you are responsible to resolve all issues directly with them.
• We collect payment for the Dealers from you, and then pay the Dealers directly. Just saves you from making 2 payments to 2 different companies!

Dealer Services Payment:

If professional dealer services are requested, the full dealer service fee is due at the time of booking. Dealer services must be paid in full upfront so we can secure and pay our dealers for your event.

The 25% booking payment applies to your rental items only. The remaining 75% rental balance is due 7 days before your event.

Why we are so Confident in our Dealers?

• Dealer services are provided by an independent third-party dealer company and are not employees or representatives of Jack of All Spades.

  Jack of All Spades will facilitate the booking and payment of dealer services on the customer’s behalf.

  Dealer pricing and availability are subject to the third-party dealer company’s requirements.

  Any questions or concerns relating specifically to dealer conduct or performance should be addressed with the dealer service provider. We will ansewer what we can.

  Dealer services are separate from the rental of Jack of All Spades equipment.

• We can assure you that the Dealers we use are highly professional, very outgoing, dress in full Casino attire, and are worth every penny.
• We have partnered with this company since 2007 – they are amazing to work with.
• We can confidently say that we have had zero complaints and have had nothing but positive feedback from our customers
• Jack of all Spades would not affiliate our company name with this Dealing Company if we did not strongly believe in their professionalism and efficiency!
• We are proud to partner with them at any type of event.
• Click HERE to book them!

Closure Policy:

Jack of All Spades may be closed on certain dates throughout the year.

Closure dates will be communicated through our website and/or directly to affected customers. As well as you will see the  update here .

If you have booked an event during a closure period, you may be required to pick up your rental equipment before the closure and retain it until we reopen.

Customers remain fully responsible for the rental equipment during this period.

Where Jack of All Spades has approved an extended rental period due to a scheduled closure, no additional daily rental charge will apply unless otherwise agreed.

Customers are responsible for making appropriate pickup and return arrangements before completing their booking.

No refunds will be provided where a customer cancels because they did not review the applicable closure, pickup, or return requirements before booking.

Agreement & Acceptance:

By completing a booking and submitting payment, the customer acknowledges that they have read and agree to the terms and conditions contained in this Rental Agreement.

The person named on the rental invoice accepts responsibility for the rental equipment and for any applicable charges arising from damage, loss, theft, missing items, excessive cleaning, late return, or other circumstances described in this agreement.

If you have questions about any portion of this agreement, please contact Jack of All Spades before completing your booking.

Jack of All Spades

info@jackofallspades.ca