We put together a list of FAQS that you might have after receiving a quote. Scroll down and read through these common questions that we have received over the years, and they should help answer anything that made you go “hmmmm”. Still have questions after reading through this list? Ask away! We might just have to add your question to our FAQ page! Once you are ready to book, refer to your email for instructions on how to proceed.
So you are wondering if we Deliver your order for you, or if you are responsible for Picking up your order. Here is your answer: Yes we deliver, and yes you have to pick up…. Let us explain!
We deliver only for large Casino Nights or Corporate Functions, Weddings, Fundraisers, as well as some Home Parties. We reserve our time for these larger events and do not deliver for Stag & Doe’s or Stags. Plus the whole point of those last two parties are to make money, not spend it!
Also there are some games, such as our DELUXE TABLES, that we do not offer Pick up as an option, so in some cases you have to use our Delivery Services.
With that said, we are super flexible with when you can come pick up your order and drop off your order. Usually you can come a day or two in advance, and then return it a day or two after your event. You would not incur extra charges for this, so not to worry!
ie) for a Saturday event, you would pick up on either the Thursday or Friday, and return it to us on either the Monday or Tuesday.
For a ton more detail on Delivery, please CLICK HERE.
We need to know what we are walking into before delivering. For instance, we would need to be able to schedule enough time to climb 4 flights of stairs, if that is your situation. That is a lot of extra work and time required, and we need to be prepared. Or if we have to take an elevator – we have to load it all in, take it up to the particular floor, unload it all one by one, etc. Also very time consuming. Obstacles just add on to the time that it takes to do your Delivery, and our Delivery personnel are paid by the hour. This is why it is important to ask so that we can schedule it in! We take pride in arriving on time for your Delivery, and if our last Delivery held us up for an extra 45 minutes because we were not made aware of these Obstacles, then that is not too fair to you. So during the booking process, you will be asked the question about Obstacles, and now you know why!
Here are some examples of Obstacles:
- Parking Issues
- Long walk from Entrance
- Elevators or Escalators
- Narrow Space to Maneuver
Itemized Obstacle Fee Charges
Here are the Obstacle charges per game:
- $0 Unload at Entrance
- $4 Unload in Parking Lot
- $5 Unload in Street Parking
- $5 Unload in Loading Dock
- $0 Room is right inside entrance
- $2 Small Distance to walk
- $5 Somewhat of a long distance to walk
Stairs / Elevator / Escalator
- $0 None
- $0 – 1-3 Steps to climb
- $5 – 1 x Flight of Stairs to Climb
- $7 – 2 x Flights of Stairs to Climb
- $9 – 3 x Flights of Stairs to Climb
- $3 Freight Elevator
- $5 Elevator
- $5 Escalator
As an example, if we have to unload at the loading dock, have a somewhat long distance to walk, and have 3 flights of stairs to climb, there will be a charge of $19. If you have 3 games, the Obstacle charge will be $19 x 3 = $57. Note that a charge of $19 is the most you will ever pay per game, but most people’s total is $0 for Obstacles to be quite honest.
5 Days prior to your Event, you are welcome to Request a Delivery Time. Typically it will be the same day as your event, hours and hours before your guests arrive. Sometimes you might request that we come the day prior. As long as we are free and the games are free, we can!
Pick Up Time
When you request a Delivery Time, at the same time you also request a Pick up Time. We will usually come back the next day to pick up the order, but we are sometimes able to come the same night. It just depends where all of our other deliveries are, and we manage that accordingly. Some halls are sticklers and need everything out that night, so we do our best to accommodate everyone!
We charge $10 for Set up for each game, and $10 for Teardown of each game, so therefore $20 is charged for each game that we are delivering. This accounts for the time it takes our Delivery Personnel to unload it, take it up an elevator, bring it into a room and set it up. Then again when our Delivery Personnel return to grab your order, they will pack it all up, carry all of the items back down that elevator or stairs, and load it back into the truck. Our Delivery Personnel will also inspect everything, make any last minute repairs, and give it a wipe down if got dirty during transporting it.
If you have added on Set up & Teardown which is $20 per game, you will then be prompted to enter in your Delivery Address while in the checkout. A Transportation Fee will be added to your cart after entering in this address. The calculation is simple – it is $2.50 per km from our showroom, to your location. Keep in mind that when broken down, this is more like $0.63/km each way, as we have to travel to your location, back to our shop, to your location, and back to our shop again. We are not like other Delivery companies where they can get a large trailer and do 30 deliveries in your city that day. We are only going specifically for your event and might only have 1 or 2 other deliveries the whole week.
What does this Transportation Fee include?
The bulk of this fee will cover our Delivery Personnel’s time as much of their time will be spent packing/unpacking your order, as well as loading/unloading your order onto our trucks. Then there is all the time spent on the road as they go to your location, back to our shop, to your location and back to our shop again. It also covers for Fuel Charges and upkeep to our vehicles. Additionally, depending on how large your event is, sometimes we need to rent special equipment or a larger vehicle to fit all of your games into one load. This Transportation fee will cover all of this.